Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN4186033 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Ms W complains that Bank of Ireland (UK) Plc (trading as Post Office) delayed in closing her accountAccount closed or refused

The terms and conditions of the account provided that if the account holder changed their address and/or nominated account details, the account would be frozen for five business days before money could be transferredFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4186033.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.