Barclays Bank Plc
Financial Ombudsman decision DRN4179790 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Oct 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mrs B complains about the service Barclays Bank Plc has given her in relation to her mortgage.Mortgage administration
Barclays has caused Mrs B trouble and upset. It missed opportunities to explore if there was any way Mrs B could have got her mortgage back on track at an earlier stage.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4179790.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.