Redstone Mortgages Limited

Financial Ombudsman decision DRN4163327 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I don’t uphold Mr S’s complaint in relation to the charges incurred.Charges and fees

Mr S complains that Redstone Mortgages Limited (“Redstone”) didn’t advise him of the impending court proceedings, appointment of solicitors and LPA receivers to the correct addressMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4163327.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.