DB UK Bank Limited
Financial Ombudsman decision DRN4153551 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
because he made the payments after the due date, they registered as arrears and more interest was applied.Charges and fees
Mr W complains that DB UK Bank Limited has been sending him arrears letters about his mortgage account when he says it’s in credit.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4153551.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.