Bank of Scotland Plc

Financial Ombudsman decision DRN4122952 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Ms C says that if she had been told that her arrears were unlikely to be considered for capitalisation that when she had a lump-sum payment, she would have paid off the arrears. Ms C also recalls being told that she would have to pass a 7% stress test. Not being able to capitalise the arrears earlier meant that Ms C’s credit record has been affected.Credit file reporting

Ms C complains that Bank of Scotland plc trading as Intelligent Finance (“IF”) gave her the wrong advice when it told her that she could capitalise the arrears on her mortgage but it then refused to let her do so.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4122952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.