WorldPay (UK) Limited

Financial Ombudsman decision DRN4118750 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

withheld a payment of £1,650 which a third party had paid to him on a card reading machineCard dispute or chargeback

he also complains that WorldPay failed to send him a final response letter and had kept him waiting for one for many monthsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4118750.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.