Mortgage Express
Financial Ombudsman decision DRN4099466 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Oct 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mortgage Express refused to remove her ex-partner’s name from a buy-to-let mortgage she held with it.Mortgage administration
Mortgage Express has treated Mrs H unfairly by refusing to agree to the COP due to letting arrangement she had in place, when it had not previously raised any objection to the arrangement.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4099466.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.