Cheltenham & Gloucester plc

Financial Ombudsman decision DRN4082943 Upheld

Upheldoutcome, as published by the Ombudsman

£1,150redress stated in the decision

Fri Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

wrongly told them that they had to redeem their whole mortgageMortgage administration

C & G admitted that it had made a mistake in insisting that they had to redeem the whole of the mortgageService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4082943.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.