Clydesdale Bank Plc
Financial Ombudsman decision DRN4073744 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
They say the bank didn’t do enough to assist them when they were in financial difficultiesTreatment in financial difficulty
Mr and Mrs D have complained that Clydesdale Bank Plc added unfair fees and charges to their joint accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4073744.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.