Barclays Bank Plc
Financial Ombudsman decision DRN4073399 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
Thu May 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs L are unhappy with the treatment they’ve received from Barclays Bank Plc since their mortgage term ended in February 2015.Mortgage administration
I’m concerned to see Mr and Mrs L feel I’ve accused them of being untruthful and that they’re upset at the tone and language used in the provisional decision.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4073399.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.