PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN4055487 Upheld

Upheldoutcome, as published by the Ombudsman

£980redress stated in the decision

Sat Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

payments he was expecting to receive for his business that were intercepted by a third partyAPP scam refund refused

pay Mr S £800 in recognition of the distress and inconvenience he’s been caused by PayPal’s handling of mattersComplaint handling

Rules cited

Payment Services Regulations 2017, UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4055487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.