Nationwide Building Society

Financial Ombudsman decision DRN4049671 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr A and Mrs D complain that Nationwide Building Society refuses to refund a number of unauthorised withdrawals made using their debit cards.Unauthorised transaction

Mr A and Mrs D have since said that they only wanted to be contacted in writing and they told Nationwide this. But Nationwide did write to them, as I have already explained, asking them to sign a disclaimer confirming they were willing to support a prosecution.Complaint handling

Rules cited

FCA BCOBS (Banking Conduct of Business), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4049671.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.