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Platform Funding Limited

Financial Ombudsman decision DRN4038633 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Mortgage administration, Complaint handling

In the Ombudsman’s words

He’s also unhappy about the fees, current balance, his credit file and the fact he held insurance on the property at the same time it was insured by the LPAR.Charges and fees

Finally, Mr D has said his credit file has been impacted and he’s been unable to remortgage elsewhere.Credit file reporting

Mr D complains about his buy-to-let mortgage with Platform Funding Ltd.Mortgage administration

Platform has also offered £250 compensation in recognition of the poor service it gave Mr D when he most recently asked about retaking control of his property.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4038633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.