Bank of Scotland Plc

Financial Ombudsman decision DRN4015816 Upheld

Upheldoutcome, as published by the Ombudsman

£571redress stated in the decision

Fri Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Charges and fees

In the Ombudsman’s words

Mr A complains that Lloyds Bank PLC will not refund payments he said he did not make from his bank account.APP scam refund refused

The adjudicator recommended that Lloyds refund the interest and charges caused by the overdraft.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4015816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.