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Welcome Financial Services Limited
Financial Ombudsman decision DRN4014759 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1redress stated in the decision
Mon Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Miss C is also unhappy that Welcome added fees and interest to her loan account after she entered into an IVA in March 2008.Charges and fees
Miss C complains that Welcome Financial Services Limited haven’t provided her with consistent information about her loan.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4014759.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.