Santander UK Plc
Financial Ombudsman decision DRN4010690 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Nov 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Santander carried out a review and decided to withhold Mr A’s funds and close his accountAccount closed or refused
Santander blocked his account and asked him to provide documentation to evidence his entitlement to the £9,000.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4010690.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.