Bank of Scotland Plc

Financial Ombudsman decision DRN4009300 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms M complained to us as she wasn’t happy with the way Halifax responded to her complaint about bank charges. She thought the charges were disproportionate to the overdraft balance and that they’d caused her additional financial difficulties.Treatment in financial difficulty

Ms M complains about the charges Bank of Scotland plc trading as Halifax (“Halifax”) have added to her account when she was having financial difficulties.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4009300.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.