Lloyds Bank PLC

Financial Ombudsman decision DRN3982875 Upheld

Upheldoutcome, as published by the Ombudsman

£2,500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Mrs Y complained that Lloyds Bank PLC would not refund to her two payments made online from her current account for £12,000 and £2,500.Unauthorised transaction

he considered that the bank could have placed a stop on the account and prevented the second transaction.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3982875.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.