Nationwide Building Society

Financial Ombudsman decision DRN3980871 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

An error was made with the redemption statement which means that an ERC and a mortgage exit administration fee (MEAF) remained outstanding.Charges and fees

Mr H and Ms H complain that Nationwide Building Society would not let them port their existing mortgage to a new property and that they were required to pay an early repayment charge (ERC).Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3980871.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.