Lloyds Bank PLC

Financial Ombudsman decision DRN3975183 Not upheld

Not upheldoutcome, as published by the Ombudsman

£742redress stated in the decision

Mon Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Miss D has complained because Lloyds bank PLC took money from her bank account to pay an online shop without her permission.Unauthorised transaction

Lloyds has also correctly agreed to refund the charges put onto Miss D’s account when her direct debit payments were returned because she didn’t have enough money in her account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3975183.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.