Bank of Scotland Plc

Financial Ombudsman decision DRN3965957 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

complaint is about a mortgage taken out in 1994, and the property insurance arranged in connection with itMortgage administration

tardy and ultimately inadequate response to the adjudicator’s reasonable requests for informationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3965957.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.