Barclays Bank Plc
Financial Ombudsman decision DRN3964577 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
refund the account fees from when the account was upgraded to the Additions Plus to when the account was downgraded to a fee free account or closedCharges and fees
Mr and Mrs G complain that Barclays Bank Plc mis-sold them a packaged bank account.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3964577.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.