Erudio Student Loans Limited

Financial Ombudsman decision DRN3961544 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr G has complained about how Erudio Student Loans Limited (Erudio) has managed his application to defer payment on his student loan.Mortgage administration

Pay him £100 for the way they managed his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3961544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.