MBNA Limited

Financial Ombudsman decision DRN3959392 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mrs B complains that MBNA Limited broke the terms of their credit card agreement and then made several mistakes and gave poor service when she tried to close her account.Account closed or refused

MBNA then suspended her account as it wasn’t sure who was trying to access information on the account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3959392.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.