Barclays Bank Plc
Financial Ombudsman decision DRN3943103 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Identity checks and access
In the Ombudsman’s words
Barclays agreed that it had not told him about the financial situation on his accounts as soon as it could have done. It arranged for a substantial amount of the charges on both his personal and business accounts from 1 January 2012 to be waivedCharges and fees
he failed the security checksIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3943103.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.