Barclays Bank Plc
Financial Ombudsman decision DRN3940042 Upheld
Upheldoutcome, as published by the Ombudsman
£2,800redress stated in the decision
Mon Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
Miss W complains that Barclays Bank plc won’t refund a series of cash machine withdrawals made while she was overseas.Unauthorised transaction
the adjudicator was satisfied Miss W’s individual circumstances – taking into account her disability – suggested it was reasonable that she gave her card and PIN to someone else to make withdrawals.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3940042.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.