Barclays Bank Plc
Financial Ombudsman decision DRN3933124 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Barclays says that most of the money was paid out between 13 June 2005 and 10 July 2005.Unauthorised transaction
Barclays offered £150 to Mrs W in recognition of the time it had taken to investigate her complaint. And because it gave her some incorrect information about not being able to locate some of her accounts.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3933124.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.