Barclays Bank Plc
Financial Ombudsman decision DRN3928478 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
They say a family friend was assisting them in setting up anti-virus software on their computer. Mr E says the friend told him to complete the setup he needed Mr E’s current account security information, including the card, PIN1, and card reader. Mr E gave his friend the items on two separate occasions. However, it turned out the friend had used the details to transfer large amounts out of Mr and Mrs E’s account.Unauthorised transaction
Barclays has offered Mr and Mrs E £50 compensation in respect of the time the bank’s taken to deal with their complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3928478.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.