Barclays Bank Plc
Financial Ombudsman decision DRN3915607 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
complaint Ms C complains that Barclays Bank Plc did not remove her name from a joint accountAccount closed or refused
The bank has accepted the provisional decision. Ms C has said that she feels that my provisional decision leaves her with sole responsibility for the debt. That was not my intention. My decision is based on the premise that, when a bank makes an error, we ask that it returns a customer to the position they were in before the error was made.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3915607.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.