Bank of Scotland Plc

Financial Ombudsman decision DRN3912633 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Bank of Scotland did not contact Mr and Mrs W about missed payments between March 2011 and late 2012Treatment in financial difficulty

refund their account the following fees totalling £135Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3912633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.