Barclays Bank Plc
Financial Ombudsman decision DRN3911502 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Mrs B paid a monthly fee for the account which provided several benefits in return.Charges and fees
Mrs B initially complained that the packaged bank accounts had been mis-sold to her and the late Mr B.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3911502.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.