HSBC UK Bank Plc
Financial Ombudsman decision DRN3906672 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mr M and Mrs M complain HSBC UK Bank Plc unfairly blocked access to and then closed their joint current account.Account closed or refused
It placed a block on all the accounts at the same time, preventing further transactions and access to the funds held in them.Funds blocked or frozen
Rules cited
Equality Act 2010, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3906672.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.