Santander UK Plc
Financial Ombudsman decision DRN3902481 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
He says he did not sign any authority allowing the monthly balance on his credit card account to be collected from his first account, and that Santander was therefore wrong to allow that money to be taken.Unauthorised transaction
He wants those charges refunded and an apology from Santander.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3902481.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.