HSBC Bank plc

Financial Ombudsman decision DRN3898634 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr L complains that HSBC Bank Plc unfairly holds him liable for transactions made on his accountUnauthorised transaction

HSBC may hold Mr L liable for the transactions and I would not seek to interfere in its decision to close Mr L’s accounts.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3898634.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.