Firms › Volkswagen Financial Services (UK) Limited ›

Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN3889130 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mrs M complains that Volkswagen Financial Services (UK) Limited, trading as Audi Finance, (“AF”) is unfairly asking her to pay repair costs following voluntary termination of her hire purchase agreement.Charges and fees

She is also unhappy that AF has made errors in the administration of her account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3889130.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.