Bank of Scotland Plc

Financial Ombudsman decision DRN3878466 Upheld

Upheldoutcome, as published by the Ombudsman

£938redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Interest and rates

In the Ombudsman’s words

In 2009, it agreed to accept reduced payments and also to apply interest at a reduced rate.Treatment in financial difficulty

Ms H complains about charges and interest on her Bank of Scotland PLC credit card account.Charges and fees

Ms H complains about charges and interest on her Bank of Scotland PLC credit card account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3878466.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.