Barclays Bank Plc
Financial Ombudsman decision DRN3877452 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Sep 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mrs K complains that Barclays Bank PLC wrongly stopped a number of debit card transactionsCard dispute or chargeback
I find that it did not provide an adequate service to Mrs K after it stopped the transactionsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3877452.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.