Bank of Scotland Plc

Financial Ombudsman decision DRN3877262 Not upheld

Not upheldoutcome, as published by the Ombudsman

£15redress stated in the decision

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Halifax should downgrade Mrs H’s account and refund her the packaged account fees she’s paid since she tried to downgrade on 15 April 2015Charges and fees

Mrs H has complained that Bank of Scotland Plc (trading as Halifax) mis-sold an Ultimate Reward Current Account (URCA) to her in August 2012.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3877262.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.