Bank of Scotland Plc

Financial Ombudsman decision DRN3869749 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr and Mrs W simply wanted to start to make repayments on part of their interest only mortgage with Halifax and to take advantage of a fixed interest rate product.Interest and rates

Mr and Mrs W complain that Bank of Scotland plc (trading as Halifax) would not allow them to convert part of their interest only mortgage to a repayment basis or take a new interest rate product.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3869749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.