National Westminster Bank Plc

Financial Ombudsman decision DRN3857683 Upheld

Upheldoutcome, as published by the Ombudsman

£1,860redress stated in the decision

Sat May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

issued a notice to close letter on the 25 July 2018Account closed or refused

blocked his current account on two occasions and prevented him from accessing his moneyFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3857683.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.