Santander UK Plc
Financial Ombudsman decision DRN3854972 Not upheld
Not upheldoutcome, as published by the Ombudsman
£115redress stated in the decision
Fri Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Santander is calculating the monthly shortfall incorrectly.Charges and fees
Mr N complains that Santander UK plc is overcharging him on his mortgage account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3854972.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.