Bank of Scotland Plc

Financial Ombudsman decision DRN3849714 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Halifax removed her overdraft facility and won’t put a new facility in place.Account closed or refused

Halifax became aware of Ms M’s financial difficulties it didn’t pass her account to its recoveries teamTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3849714.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.