Bank of Scotland Plc

Financial Ombudsman decision DRN3834650 Upheld

Upheldoutcome, as published by the Ombudsman

£495redress stated in the decision

Tue Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mrs P asked Halifax to raise a chargeback because she didn’t get the service she paid for.Card dispute or chargeback

Halifax should pay the initial payment of £495 to Mrs P... for the failure to give her the right information in March 2017 when she initially asked about the possibility of a chargeback. And for the continuing poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3834650.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.