Bank of Scotland Plc

Financial Ombudsman decision DRN3834310 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs F complain that Bank of Scotland plc (trading as Halifax) treated them unfairly when they wanted to take out a new product on their Retirement Home Plan (RHP) mortgage.Mortgage administration

Mr and Mrs F complained to Halifax about the poor service they had received. In particular, they complained that they hadn’t been informed that the RHP was going to be withdrawn so they weren’t able to explore their options soonerService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3834310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.