Bank of Scotland Plc

Financial Ombudsman decision DRN3832175 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

misled them to believe that they would be able to get a new fixed rate mortgage product within six months of clearing arrears but then refused to complyMortgage administration

Birmingham Midshires agreed that it gave Mr and Mrs K the wrong information when he first enquired about thisService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3832175.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.