Connells Limited
Financial Ombudsman decision DRN3816062 Not upheld
Not upheldoutcome, as published by the Ombudsman
£405redress stated in the decision
Tue Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
refund the following fees to Mr T: application fee £99, valuation fee £163, lifetime broker fee £399 and administration and valuation fee £149Charges and fees
failings in its customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3816062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.