Cheltenham & Gloucester plc

Financial Ombudsman decision DRN3815212 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Fri Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr S complains that C & G mis-sold the remortgageProduct mis-sold

C & G should have made more effort in keeping him posted as to the state of his joint mortgage and the court proceedingsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3815212.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.