Barclays Bank Plc
Financial Ombudsman decision DRN3814840 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Dec 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
He was unhappy to learn that his card had not been cancelled when he called again later that day.Funds blocked or frozen
Mr K complains about the service he received from Barclays Bank PLC when he tried to report that his bank card was lost.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3814840.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.