Cheltenham & Gloucester plc

Financial Ombudsman decision DRN3812098 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs A complain that Cheltenham & Gloucester Plc should have disclosed to them a valuation report it obtained when they applied for their mortgageMortgage administration

it had caused Mr and Mrs A distress and inconvenience since they raised the compliant as it had given them incorrect informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3812098.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.