Clydesdale Bank Plc
Financial Ombudsman decision DRN3777159 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,065redress stated in the decision
Mon May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
They also complain about duplicated fees which YB added to the mortgage balance.Charges and fees
Mr and Mrs Q complain that Clydesdale Bank Plc (trading as Yorkshire Bank) mis-sold their mortgage.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3777159.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.